FAQ Returns & Exchanges

As an incredibly small business, we produce in equally small batches and therefore, every garment counts at Tradlands. We know you are intentional with your purchases and aim to make sure you are happy with your investment. Should you like to make a return, please familiarize yourself with the below details.

Returns

We accept returns within 30 days of the fulfillment date (not the delivery date). All returned items must be in new, unused, and unwashed condition with all original tags and packaging intact. Returns will be inspected before the correct refund or store credit amount is issued.

Exchanges

If you would like to exchange an item, you may do so within 30 days of the fulfillment date (not delivery date).

Refunds & Store Credit

Once we received and accepted your return, we will process your refund within 5-7 business days.

Return Shipping

Return shipping costs are the responsibility of the customer. All returns must be shipped back to us within the 30-day return window. We do not assume responsibility for returns shipped back to us outside of the 30-day window or outside of the Tradlands Returns Portal and will not issue refunds, store credit, exchanges, or return these items.

Domestic customers may obtain a pre-paid shipping label from the Tradlands Returns Portal. Please note that shipping will automatically be deducted from your refund.

Unfortunately, we are not able to generate pre-paid labels for international customers at this time. To facilitate international returns, customers will need to update us with valid tracking information after creating their return on Tradlands Returns Portal.

Again, every garment counts at Tradlands. We truly appreciate your support and attention when creating a return. Sending items back to us promptly goes a long way for our small business to optimize available inventory and find our garments their forever homes. We thank you in advance.

To start your return, please visit the Tradlands Returns Portal.

Should you have any questions, don't hesitate to reach out to our customer care team.

How do I start a return or exchange?

For both Domestic and International Orders, the easiest way to initiate a return or exchange is through the Tradlands Returns Portal. If making an exchange or shopping with your exchange credit, you may be charged for the balance on price differences. You may also be charged for shipping in accordance with our policy:

• Customers are responsible for all shipping costs. As such, and unless otherwise noted, shipping will automatically be deducted from the balance of your return or exchange.

• Duties and taxes are the responsibility of the customer and are not eligible for a refund.

Again, If you have questions about the status of your return, feel free to reach out, we’d be happy to answer those questions.

 

How do I return a gift?

For eligible items, the easiest way to return your gift is through the Tradlands Returns Portal. You will need the original Order No, and the Full Name and Shipping Postal Code from the original label to get started. If you need help with these details, please email us.

From the Returns portal landing page, select "Need to return a gift?" to get started. Enter the above details and follow the prompts to complete your gift return.

Once your pre-paid label has been generated, print it out and send your item(s) back to us. Upon receipt and approval of your return, you'll be issued store credit in the form of a Tradlands Gift Card.

As per our policy, returns must be done within 30 days of the fulfillment date, not the delivery date. Please note, Final Sale items are not eligible for returns and Store Credit Only items are not eligible for exchanges.

 

What items are NOT eligible for a return?

Please know while we try our best to be flexible and generous with our returns policy, Sale, Clearance, and Final Sale items carry exclusions. Additionally, specific items may be excluded from our return policy due to hygiene concerns. Information regarding these exclusions can be found on the Product Page, noted prominently within the description at the top in red.

How to tell if a product is "Final Sale"

Please read the product description carefully. Details regarding "final sale" or "store credit only" exclusions are prominently displayed on the product listing in red text.

Clearance

Clearance items are final sale. Refunds, exchanges, or store credit are not available on Clearance items.

Final Sale

ALL items flagged "Final Sale", inclusive of regular priced and sale items are final sale and non-returnable. Refunds, exchanges, or store credit are not available on Final Sale items.

Sample Sale Items

Sample Sale items are final sale and non-returnable. Refunds, exchanges, or store credit are not available on Sample Sale items. No exceptions will be made on Sample Sale purchases.

Again, be sure to read the product description closely before purchasing so you are aware of the limitation of your purchase. We always include a note in the product description if the item you are purchasing is or is not eligible for returns. If you have questions about a product's return or exchange eligibility, reach out and we'll be happy to assist you.

In the interest of personal items and hygiene

Specific items may be excluded from returns due to hygiene concerns. These items include, but are not limited to: hair accessories, jewelry, cosmetics, personal care items, etc. Again, please read the product descriptions carefully to identify any returns exclusions.

Please be sure to read the product description closely before purchasing so you are aware of the limitation of your purchase. We always include a note in the product description if the item you are purchasing is or is not eligible for returns. If you have questions about a product's return or exchange eligibility, reach out and we'll be happy to assist you.

Can I return or exchange an item I purchased on sale?

Everyone loves a good sale. Please know while we try our best to be flexible and generous with our returns policy, Sale, Clearance, and Final Sale items carry exclusions. Information regarding these exclusions can be found on the Product Page, noted prominently within the description at the top in red.

 

I don't have access to a printer. Can I use my own label?

For domestic returns, if you don’t have access to a printer (or simply would like the convenience of not printing out your label), please take your return package to a USPS facility and present the QR code that is provided on your return confirmation summary. USPS will be able to print the pre-paid return label for you.

 

Can I combine my returns in one package?

If you are returning items from separate orders, please use your email address to initiate your return. Doing so will allow you to create one return for items across multiple orders.

If you have created multiple returns (RMAs), please don’t combine items into one package. Doing so will compromise your return as your exchange, store credit, or refund is directly tied to the tracking number of your return shipping label.

Furthermore, combining items from multiple returns into one package may result in insufficient postage which will further compromise the delivery and processing of your return.

Please note, we are not responsible for items shipped to us that haven’t been properly shipped with their respective return label or tracking number.

 

Why don’t you offer free returns?

Why don't we offer free returns? We understand the convenience of free returns, but as a small business, we have a different approach. 

First and foremost, while we can't offer free returns in all cases, we do waive return shipping if you choose store credit instead of a refund. Opting for store credit allows us to cover the cost of return shipping while giving you the chance to select something else you love from our store.

Yes, many larger brands offer free returns; however, it's not commonly known to customers that the bulk of those returns never make it back onto shelves. Instead, they are often discarded or incinerated as disposing returned merch it's a more economical option over physically inspecting and restocking.

As a mindful brand, we don't align with the practices of discarding returns. Every garment counts and processing returns can easily cost us upwards of $15 to $18. Simply put, offering free returns in all cases is not financially or environmentally sustainable for us.

At our core, we're a small business that values quality, detail, and sustainability. Unlike mass-produced clothing companies, we manufacture in small batches and pay careful attention to these principles. We apply the same approach to thoroughly inspect all returned items to ensure they haven't been worn or washed. In doing so, we filter out returns that are a result of "wardrobing".

Wardrobing refers to the practice of purchasing, wearing, and then returning items with the intent to defraud a business. It should be noted that this practice falls into the category of Mail Fraud.

Lastly, we know purchasing clothes online can be a challenge and we are here to help you pick the right size from the start. We highly recommend reviewing our standard size guide before placing your order. If you have any questions or need sizing advice, our dedicated customer care team is always here to assist you.