Refund policy

What is your general policy for returns and exchanges?

As an incredibly small business, we produce in equally small batches and therefore, every garment counts at Tradlands. We know you are intentional with your purchases and aim to make sure you are happy with your investment. Should you like to make a return, please familiarize yourself with the below details.

Returns

We accept returns within 30 days of the fulfillment date (not the delivery date). All returned items must be in new, unused, and unwashed condition with all original tags and packaging intact. Returns will be inspected before the correct refund or store credit amount is issued.

Exchanges

If you would like to exchange an item, you may do so within 30 days of the fulfillment date (not delivery date).

Refunds & Store Credit

Once we received and accepted your return, we will process your refund within 5-7 business days.

For regularly priced items where the price ends in .00, the refund will be credited to the original form of payment.

For sale items where it has been noted on the product page the item is available for exchange only you will receive store credit in the form of a Tradlands gift card.

See exchange only example:

Return Exceptions

The following items are not eligible for refund, store credit, or exchange:

Final sale items where it has been noted on the product page the item is available for exchange only
Items deemed for personal use (read more here)

See final sale example:

Return Shipping

Domestic customers may obtain a pre-paid shipping label from the Tradlands Returns Portal. Please note that shipping will automatically be deducted from your refund. All returns must be shipped back to us within the 30-day return window. We do not assume responsibility for returns shipped back to us outside of the 30-day window or outside of the Tradlands Returns Portal and will not issue refunds, store credit, exchanges, or return these items.

Unfortunately, we are not able to generate pre-paid labels for international customers at this time. To facilitate international returns, customers will need to update us with valid tracking information after creating their return on Tradlands Return Portal.

Again, every garment counts at Tradlands. We truly appreciate your support and attention when creating a return. Sending items back to us promptly goes a long way for our small business to optimize available inventory and find our garments their forever homes. We thank you in advance.

EU Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, including weekends and public holidays, without giving any reason.

To exercise your right of withdrawal, please initiate your return through the Tradlands Return Portal within the 14-day window.

Return shipping costs for EU customers are the responsibility of the customer. Once we receive and inspect your return, we will process your refund to the original payment method within 5–7 business days.

Please note: Certain exclusions (such as final sale items) may not apply to EU customers under applicable consumer protection law. If you have questions about your right of withdrawal, please contact us at info@tradlands.com.

To start your return, please visit the Tradlands Return Portal.

Should you have any questions, don't hesitate to reach out to our customer care team - info@tradlands.com.